Welcome to TaxAid Australia,

We understand that privacy online is important to users of our site, as we gain confidentiality and security information about you online.

This statement governs our privacy policies with respect to those users of the site ("visitors") who visit without proceeding to lodgment of your tax return and visitors who register to submitting tax return on the site and make use of the tax return services offered by TaxAid Australia (collectively, "services") ("registered customers").

Personal Information

Personal Information refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, TFN, ABN, income, financial / investment profiles, and credit card information. Personal Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.

Why we need Personal Information?

We may collect basic user profile from all of our visitors We collect the following additional information from our registered customers: the names, addresses, phone numbers, TFN, ABN, income, financial details and email addresses of registered customers and other personal details, to be used to lodge the customer's tax return within site. We may also use your personal information to monitor and evaluate our service, for statistical and research purposes and to market our related service offerings. We will not use your personal information for any purpose which you would not reasonably expect us to use the information.

Personal Information used in the site

TaxAid Australia uses Personal Information to make appropriate service offerings, and to fulfill the tax return generation requests on the site. We may email visitors and registered customers about the current changes taking place in accounts, tax return on the site or information related to the subject matter of the site, which includes site maintenance, upgrade etc.,. We may also use Personal Information to contact visitors and registered customers in response to specific inquiries relating to your tax return, or to provide requested information.

Personal Information shared with whom?

Personal Information about registered customers may be shared with employees of TaxAid Australia to process requested tax return or communication with registered users with the option for opt-out.

How Personal Information stored?

Personal Information collected by TaxAid Australia is securely stored and is not accessible to third parties or employees of TaxAid Australia except for use as indicated above.

What choices are available to Visitors to stop distribution of Personal Information?

Visitors and registered customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated partners by responding to emails as instructed, or by contacting us.

About Cookies

Cookies are used for a variety of reasons. We use cookies to obtain information about the preferences of our visitors and the services they select. We also use cookies for security purposes to protect our registered customers. For example, if a registered customer is logged on and the site is unused for more than 30 minutes, TaxAid Australia will log off the registered customer automatically.

How TaxAid Australia uses Login information

TaxAid Australia uses login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyse trends, administer the site, track a user's movement and use, and gather broad demographic information.

Personal Information, Partners & Service Providers

TaxAid Australia has entered into and will continue to enter into partnerships and other affiliations with a number of service providers. Such partners may have access to certain Personal Information on a need to know basis for evaluating registered customers for service eligibility. Our privacy policy does not cover their collection or use of this information.

Disclosure of Personal Information is to comply with the law. We will disclose Personal Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personal Information when reasonably necessary to protect the safety of our visitors and registered customers.

Security of Personal Information

All of our employees and contractors are familiar with our security policy and practices. The Personal Information of our visitors and registered customers is only accessible to a limited number of qualified employees who prepare your tax return. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or TFN or ABN or personal financial information is protected by protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to visitors or registered customers for any such occurrences. When we no longer require your Personal Information we will destroy it in a secure manner.

Security Policy

When subscribing from TaxAid Australia your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre info@taxaidaustralia.com.au

Edit Personal Information

Visitors and registered customers may contact us at info@taxaidaustralia.com.au to update Personal Information about them or to correct any inaccuracies by emailing us or edit the information available with log in credential.

Changes in Privacy Policy

We will let our visitors and registered customers know about changes to our privacy policy by posting such changes on the site. However, if we are changing our privacy policy in a manner that might cause disclosure of Personal Information that a visitor or registered customer has previously requested not be disclosed, we will contact such visitor or registered customer to allow such visitor or registered customer to prevent such disclosure.


This web site may contain links to other web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.

Consumer data policy:

TaxAid Australia is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone except for as set out in the paragraph titled "Why we need your Personal Information?". We use this information to identify your service request, provide you with our updated information (if applicable) and to personalise your service experience with us.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to finalise a service request you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your tax return request.